Some Arizona insurance coverage prospects who by no means canceled informed they’re not insured

PHOENIX (3TV/CBS 5) — Well being could also be one in every of your new yr resolutions to give attention to in 2023, however some individuals insured by Blue Cross Blue Protect informed Arizona’s Household they will’t see their medical doctors. Think about strolling into your physician’s workplace and listening to your protection has been terminated.

Liz Swearingin, who paid for her new 2023 insurance coverage plan in mid-December, nonetheless doesn’t have her insurance coverage I.D. card. “The start of January, and I’m making an attempt to get affirmation of my new plan quantity as a result of I change plans yearly. You’ll be able to’t get to Blue Cross Blue Protect; nobody will choose up the cellphone,” she stated.

In a press release to Arizona’s Household, Blue Cross Blue Protect says they’re having “system points,” however it isn’t uncommon for playing cards to reach after January 1. We’re informed enrolled members nonetheless have medical health insurance protection, however Swearingin isn’t even capable of schedule an eye fixed examination. Swearingin stated she couldn’t entry her account to test for a brand new coverage quantity. When she referred to as once more on Thursday, she waited over two hours, nonetheless unable to talk to a buyer consultant.

“If you go to your physician, they’re such as you don’t have your insurance coverage up to date; we are going to see you at the moment. However oh by the best way, we will’t do the referrals for you till we get your new insurance coverage,” Swearingin defined.

Blue Cross Blue Protect informed us, “Our #1 objective is to make sure that members get care. There’s a restricted subject for some members with Particular person or Medicare Complement plans confirming that their insurance policies are energetic. For impacted members, we’re reassuring them of their protection and dealing with suppliers to get the care they want. We’re working across the clock to handle the problem.”

In case you are a member experiencing any issues, you may e-mail together with your member I.D. or date of beginning, full title, and cellphone quantity. They are saying a consultant will name you again on to resolve the problem.

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